Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

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Coronavirus support

Helping you stay safe during the COVID-19 (coronavirus) outbreak

Our response

The coronavirus outbreak is disrupting our everyday lives, and it might be affecting you or your business in ways you didn’t expect.

So, here’s what we’re doing to back you, our teams, and our networks of suppliers (like assessors and repairers) so we can all get through this time as safely as possible.

We’ll keep you updated here as things change.


Check your travel insurance cover

Whether your travel policy covers you for costs related to coronavirus depends on your plan, when you took out your policy, and the latest government travel alerts.

To see if you’re covered, check our coronavirus travel insurance information.


Staying safe when you claim

We’re making changes to how we manage claims to help minimise risk for you and our network of suppliers (like assessors and repairers).

Our network of suppliers will ask screening questions, wear protective gear, and follow all health and safety advice from the authorities.

We’re also using live video assessments, so for some claims we may not have to do assessments in person.